Hey there! Ever had one of those moments where you just wanted to talk to a real person, not a robot? We get it. That’s why at Horostar, every email you send lands straight in our inbox—and yes, we actually read them. No canned responses here, promise.
Funny story: our founder, Alex, once spent an entire weekend replying to customer emails personally. Why? Because someone wrote in saying our astrology guides "felt like they were written by a friend." That’s the vibe we’re going for. So whether you’ve got a question, a suggestion, or just want to chat about your latest horoscope, we’re all ears.
P.S. If you’re reaching out about an order, include your order number. It helps us pull up your details faster—because who likes waiting, right?
Remember when online shopping felt impersonal? Yeah, we hated that too. That’s why we’ve kept our team small and our hearts big. Last month, we hand-wrote thank-you notes for every order over $50. Was it time-consuming? Absolutely. Worth it? When a customer emailed us a photo of their note pinned to their fridge—100%.
Pro tip: Try our live chat during lunch hours (12pm–2pm CST). That’s when Sarah, our astrology buff, is usually online. She once helped a customer plan a proposal based on planetary alignments—true story!
